IF YOU CANCEL
We hope that, once you have booked a course, you will be able to attend it. But we understand that sometimes, unexpected things can happen and you may need to cancel.
To inform us of a cancellation, please email us at firstname.lastname@example.org with your original booking details. The more notice you can give us of the cancellation, the better.
Instead of cancelling, you can choose to transfer the booking to another Food Safety Southwest Course.
If you cancel at least 7 days in advance of the course and you do not wish to transfer to attend a later course, you will receive a full refund. We will refund your payment through Paypal within 7 days of receiving notice of your cancellation.
If you cancel less than 7 days in advance of the course and you do not wish to transfer to attend a later course, you will still receive a full refund if we are able to fill your place. We will make reasonable endeavours to do this. If we are unable to fill your place, we will refund 50% of the cost of the course to you. We will refund you via Paypal within 7 days after the date of the relevant course.
IF YOU FAIL TO ATTEND
If you fail to attend a course without giving us any prior warning, no refund will be given.
IF WE CANCEL THE COURSE
If we have to cancel a course you have booked, we will inform you of the fact as soon as is practicable and we will either provide a full refund or transfer you onto a later course, whichever you prefer.
We will refund your payment through PayPal within 7 days of giving you notice of cancellation.
Nothing in these Refund Terms and Conditions affects your statutory rights as a consumer.